Back to Service SerVice Request Form Name:* Company:* Phone:*Email:* Machine Serial Number: Alarm Number: On Screen Alarm Description:Have you attempted clearing the alarm by doing the following? Cancel Reset CNC, Cycle Power Off and On Cycle Machine Power What was the result?Is the machine currently in alarm? Yes No If not in alarm, please provide a detailed description of the issue below:If Spindle or Servo alarm, is there a code in the LED display for the associated amplifier? Yes No What is the code? What time of day did the alarm occur? Did the issue appear at power up? Yes No Did the issue appear out of E-stop? Yes No Was the machine in cycle? Yes No What mode was the machine in? Grind Dress Helix Wheel Speed Other What was happening when the alarm occured? Start of Cycle End of Cycle Coolant Starting Coolant Shutting Off Probing Balancing Machine Idle Peripheral Equipment On Peripheral Equipment Off If alarm occuring while in cycle, select position screen, and provide a reading of the N and O numbers on top right of the display below: Has the machine had an axis crash in conjunction with or shortly before alarm arising? Yes No Are you running a new part? Yes No Has your part run successfully before on this machine? Yes No What is your specific issue? Incorrect Form Faceting Burning Drunkenness Sizing Repeatability Lead error Relieving Can you provide pictures or screenshots of the menu screens? Drop files here or Select files Max. file size: 10 MB. Wheel type? Dresser type?
